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Frequently Asked Questions
How do I upgrade to the Pro Version and set up a custom domain?
Our Pro Version allows you to use your tools with your own custom domain. It is quick to set up by following these simple steps:

(1) Log into your account and click the "Upgrade to Pro" link. The system will automatically calculate the prorated upgrade cost. Subsequent renewals will simply renew at the Pro version rate from that point forward.

(2) The next step is to set up your domain name. There are two options available, sub-domain or new domain:

If you wish to use a sub-domain, i.e., most website hosting companies allow you to set these up at no cost. Contact your website host and tell them you want to set up a CNAME sub-domain. They will likely ask you for the name of your sub-domain ("clients" in this example) and the address to which you would like it to point would be (change ACCOUNT with the name of your account.)

If you are setting up new domain, i.e., visit your registrar's website and follow their instructions for registering a new domain (we recommend GoDaddy). Once you have registered the domain, you will want to go to the section that allows you to control DNS settings. There should be a place to enter a CNAME address for the domain.

In both cases above, these changes can take up to 48 hours to propagate the internet, so do not be concerned if your new domain does not start working right away. Give it 48 hours before assuming there is a problem. If you need assistance with this, please contact your web host or registrar directly as we are unable to provide support for 3rd party companies. Also, remember you are responsible for renewing your own domain name from each year. If you do not renew, it will cause your website tools to stop functioning. Your website tools will continue to operate through your system URL, so you will always have that as a backup.

(3) Once your domain is set up, log into your account and go to the "Company Information" page. You will notice a new field on that page titled "Custom Domain". This is the box in which you should enter the domain you set up in step #2. You must enter the EXACT domain the way you want it to be used. For example, if you registered but intend on using it with the "www", then enter it as "". Your tools will only function on the domain in the exact form it is entered here. If you enter "" then they will not operate on, and vice versa. Most people are accustomed to typing "www" so this is how we recommend setting it up. If you set up a sub-domain, i.e., then simply enter "". In all cases, you should not enter the "http://".

Sample screenshot showing the custom domain entered:

(4) Once steps 2 and 3 are complete, you'll want to test your new URL by going to your browser and entering in the URL you set up above. If it is configured correctly, the System Homepage for your tools should come up. If it does not function correctly, make sure to give it a full 48 hours to propagate the internet before beginning troubleshooting. This is most commonly the cause. If after 48 hours it still does not function correctly, you will want to begin troubleshooting. Once set up and working properly you are now free to start using your new unique website tools URL in any place you desire. It can be replaced in any location you currently use the system URL. If you re-visit the Code Builder section of your account, it will give you new HTML code using your unique website tools URL. Your tools will continue to function in parallel on the system URL indefinitely so that you can update the links on your website and/or notify your clients over time.

If you have any questions regarding any of the above, please do not hesitate to contact us.
Please feel free to contact us for further explanation, clarification, or assistance.
Your service just gave me another tool to stay ahead of the game in my market!
John Gallagher Mobile DJ