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What's NEW With
Your Account? At a glance, here's what's new with this Version 6.0 release...
One common concern from subscribers is that online website tools often take the place of personal contact, a key ingredient to success for event professionals. This newly developed tool uses technology to create better personal contact! The Instant Answers tool is a small box you place on your web pages, similar to the Availability Checker. Your clients and prospective clients will be able to enter their name, phone, and a quick question. The Instant Answers system instantly sends their question, name, and call back number to your cell phone, PDA, or other wireless device. Now even if you are away from the office you can place an instant call back, impressing prospects and clients alike! You can even blackout certain time periods during the day and week when you are unable to place call backs, and the Instant Answers system will come up as unavailable (if you have the Instant Answers box integrated into your web pages and you are unavailable it will simply disappear and blend in with your background!). You can use this blackout feature to prevent from receiving Instant Answer requests in the middle of the night or on weekends when you are working events.
Now every single communication that gets submitted through your tools will be stored in your control panel for up to 90 days. This includes the Availability Checker, Quote Generator, Booking System, Contact Form, Message Form, and Instant Answers system. This serves as a great reference in case you are experiencing email problems or in case emails from our system are being blocked by spam filters. Users with a "Limited Access" password (see below) are able to access this information when logging in. You can view replicas of the information submitted to your email for each of these tools.
A much requested feature is finally here! You can now add dropdowns, buttons, and checkbox questions to your forms including the Availability Checker, Contact Form, Quote Generator, and Booking System. Previously you could only add text questions to these forms. The new system allows for an unlimited number of additional questions, and each of these choices can have an unlimited number of answers! You can now make these forms appear exactly the way you like. Add these new questions on the Advanced Settings and Booking System configuration pages of your control panel.
We pride ourselves on the fact that you can seamlessly integrate the tools into your website. We offer dozens of cosmetic settings that can be adjusted so that your tools closely match the look & feel of your website. In most cases, your clients never know that your interactive tools are hosted by a 3rd party. But what if you truly want to make the tools appear as though they are running on your own high speed servers? What if you want to ensure clients have absolutely no way of knowing your interactive tools are hosted on our servers? Our exclusive Private Label edition is the answer! Use your own unique URL, i.e. www.mydjcompanytools.com or www.mydjcompanyclients.com or www.mydjcompanyinteractive.com, instead of the system URL currently used with all of your tools. This does not use frames, I-frames, or any other shortcuts...this is the real deal...your tools will be running directly on your own unique URL! Use any URL you desire. To upgrade, please log into your control panel and visit the Upgrade to Private Label Edition page.
This new feature allows you to activate an icon in the search results of the Music Search, Music Database, and Guest Request tools that displays the lyrics of any song, regardless of whether you are using your own music list or the default list. The icon launches a 3rd party site in a pop-up window where the artist and song title are searched automatically and the lyrics are displayed instantly. Activate this new feature on the Master Settings page of your control panel.
Optionally set the system to use image code validation to prevent "bots" from submitting junk through your forms. When activated, the user will have to enter the code they see on the screen in the box. This feature applies to the Availability Checker, Contact Form, Message Form, Quote Generator, Booking System, and Satisfaction Surveys. Activate this new feature on the Master Settings page of your control panel.
Optionally set a limited access password for your account. This is a password you can give to selected members of your staff to access client & event information only. When logging into your account with the limited access password only client & event information will be accessible. Account settings, tool configuration, and password updating will be restricted. Additionally, the delete function for all client data will be restricted. This is perfect for office managers, administrative assistants, and other members of your staff. Set up your Limited Access Password using the link on the main page of your control panel.
The "groups" option on the Quote Generator is a very powerful feature, but had previously not been used to its fullest because it required you to set up unique links on your website to each of your "grouped" Quote Generators. Most subscribers use the Quote Generator "linked" from their Availability Checker, so they were never able to take full advantage of the "groups" feature. With this upgrade, if you have your Availability Checker and Quote Generator linked together and you are using groups, the system will automatically display a group selection page in between the date check box and the initial quote form. This will allow your prospective clients to select from the groups you have available and obtain a more accurate price quote, tailored to their unique needs. This is an automatic feature, there is no need to enable it. (Note that if you are using your own contact form with the Availability Checker, it will override this feature.)
Information is power, and now you have some extremely useful information at your disposal that you can use to make informed business decisions. The Availability Checker now stores date checks that you can pull up at anytime for any specific date. The system will tell you how many times that particular date was checked. Additionally, the system will show you up to your top 10 most popular dates. Many subscribers use this information to set inflated pricing for hot dates and in some cases even decide to hire additional staff if they find there are a lot of date checks for dates they are already booked! View your date check statistics using the link on the main page of your control panel.
An optional feature has been added that allows you to disable specific tools in your account. The simplest way to prevent clients from accessing specific tools is simply not to integrate them into your website. But some subscribers find that their clients stumble upon tools they should not be using. If this is the case, you can now disable those tools and prevent clients from accessing them. Additionally, disabling a tool will prevent it from displaying on your System Homepage. Disable tools from the Advanced Settings page of your control panel.
An interactive availability checking banner is now available for you to give to your industry partners to add to their websites. This highly effective 468x60 pixel banner can be easily installed onto any website by placing a simple snippet of HTML code. The banner allows prospective clients to check your availability directly from the banner ad located on the other website. To use this new banner, visit the Interactive Banner page of your control panel.
You can now specify your own time zone on the Company Information page of your control panel. This time zone is used throughout the system, anywhere there is a time value. Additionally, the time zone is important for the Instant Answers system (above) which blacks out dates based on days and times.
A series of streaming video tutorials on how to set up and configure your account have been added to the control panel. You can watch them in sections through Windows Media Player. The tutorials are developed and maintained by Outside The Box. Outside The Box is an independent 3rd party service that offers add-on options for your account. You can access the video tutorials using the link on the main page of your control panel.
All system emails are now sent "from" mailer@intelligenceinc.com. The "from name" and the "reply to" address still remain that of your client so you can quickly identify and reply to the message. In emails being sent to your client, the "from name" and "reply to" address still remain that of your company so clients will recognize the message as coming from you. Subject lines on all emails are unchanged. Using mailer@intelligenceinc.com as the from address prevents a serious problem of ISPs blocking emails from our system because they appear to be "forged". Since mailer@intelligenceinc.com matches the sending server, mail.intelligenceinc.com, ISPs will identify these emails as legitimate and deliver them in a more timely and dependable fashion. Additionally, whitelisting mailer@intelligenceinc.com will prevent system emails from landing in your junk or spam folders. This change is virtually seamless to you and your clients, but will have an extremely positive effect on the reliability of emails sent from our system.
To prevent the inadvertent deletion of important items, the delete confirmation screen now displays additional information indicating what you are about to delete. If it is client related, it will display the client's name. If it is one of your forms, it will display the form name.
New safety measures have been added to the Music Database save page to prevent clients from accidentally saving over their previously saved request list. This can occur when a client comes back to your site to make additional updates to their request list, but forgets to first load their previously saved list. When they save their new requests, they delete and overwrite their previously saved list. The new safety measure checks for a previously saved list and warns the client of their actions, giving them an opportunity to cancel out.
By request, a new warning box has been added to the Add Client Login page that notifies you if you are creating a client login for an event date that has already passed. Some subscribers indicated that they would inadvertently use the current year when setting up a client login for future years. This new warning box will notify you so that appropriate corrections can be made, if necessary.
Song samples and lyrics have been added to the Planning Form music search. They function in the same fashion as on the Music Database and Music Search tools, and operate using the same controls on the Master Settings page of the control panel. This will allow your clients to listen to song samples and look up song lyrics directly from the Planning Form.
Want to showcase past surveys? Link to http://www.ACCOUNT.djintelligence.com/survey/results (replace ACCOUNT with your account name and "djintelligence.com" with "eventintelligence.com" if applicable) from your main website to share all previously submitted surveys in which the client answered "Yes" to the "May your comments be shared with others?" question. If the client answered "Yes" to the "May your name be added to a list of references?" question, their contact information will be displayed. If they answered "No" to this question, their contact information will not be displayed. Surveys are displayed in descending order with the most current survey on top.
Previously, the system would default to send login/password information with a direct link to your tool via the system URL (i.e. http://www.ACCOUNT.djintelligence.com/client ). To ensure that the customer is sent to the correct URL, we selected to set the default to "Do not email client any information", thereby allowing you to select a method should you choose to use one of these options provided.
We pride ourselves on the fact that our tools can be seamlessly integrated into any website with little or no HTML programming knowledge. The Code Builder tool inside your control panel provides all the necessary HTML code you need to integrate the tools. Simply "copy" the provided HTML code and "paste" it into the HTML code of your web page where you want the tool to appear. As always, we are happy to help you with this. Even though we have made this process as simple as possible, we realize this process still can be scary and overwhelming to those who do not have any experience editing web pages. Let our professionals do the work for you with our Account Integration Services. For a one time fee, our team will integrate the tools of your choice into your existing website using any of the integration methods offered with your account. Simply tell us which tools you want to use and how you would prefer them to be integrated, and we'll take care of the rest. To take advantage of this service, please log into your control panel and visit the Account Integration Services page.
Intelligence, Inc. is pleased to announce that our network is now peered with Comcast, giving us 10GB throughput capacity directly to Comcast's network. This results in more bandwidth, direct access, and better routing to the US's largest cable modem network. Our network will also be adding additional carriers to the existing bandwidth mix, further increasing bandwidth capacity while significantly improving our connectivity with Europe. |
Instant Answers website tool added
to the collection